Frequently asked questions

How do I find my organization's store?

Use the search box on the homepage. If your organization isn't listed, reach out to them directly — they may not have set up their store yet.

How long does an order take?

An order can be created quickly depending on your preferred delivery method, but most orders are completed within 10 working days or less.

Can I return or exchange an item?

Because items are custom-made for your organization (and sometimes personalized with a name or number), we're unable to accept returns unless there's a defect or production error. Contact us if something arrived wrong.

Is my payment information secure?

Yes — checkout is handled entirely by Square. We never see or store your card details.

Can I customize an item with a name or number?

Where available, personalization options appear on the item's page with their own price. Not every item supports this — it depends on what your organization has set up.