Frequently asked questions

How do I find my organization's store?

Use the search box on the homepage. If your organization isn't listed, reach out to your team or club directly — they may not have set up their store yet.

How long does an order take?

Most orders are produced and shipped within 2-3 weeks, since each item is made to order after you purchase.

Can I return or exchange an item?

Because items are custom-made for your organization (and sometimes personalized with a name or number), we're unable to accept returns unless there's a defect or production error. Contact us if something arrived wrong.

Is my payment information secure?

Yes — checkout is handled entirely by Square. We never see or store your card details.

Can I customize an item with a name or number?

Where available, personalization options appear on the item's page with their own price. Not every item supports this — it depends on what your organization has set up.